Terms and Conditions

These Terms of Online Sales (“TOS”), together with the Woolswap Website Terms of Use, set out the terms and conditions that will apply when you place an order from Woolswap.com.au If you are unable to understand, or have any questions about this TOS please contact us BEFORE placing your Order.

You will be required to confirm that you have read and accepted these TOS before you submit an order to Woolswap.  Please note that these TOS are subject to change so review and save or print a copy of these terms prior to each order that you submit.


These TOS do not affect your legal (statutory) rights under your applicable state laws relating to the sale of consumer products.

Order and Acceptance

Each order submitted constitutes an offer to purchase a service from us. Orders are subject to our acceptance and we may, at our discretion, refuse to accept your order, including where:

  • orders cannot be processed due to an error in information you have provided to us;
  • there is an error on our site relating to the services that you have ordered, for example, an error relating to the price or description of the product as displayed on our site; or
  • the services that you have ordered are no longer available through our site.
  • should you sign up and not go through with exchanging your parcel (without advising us), you will not be entitled to a refund and will be banned from any future Woolswaps.
  • Woolswap is not responsible for the delivery or receipt of your parcel.  This will be at the responsibility of the consumer.

We will, unless we suspect that your order was placed for fraudulent purposes, send you an email if we are unable to accept your order, informing you of the reason.

Product availability

We will have the right, at any time, to make changes to information about products displayed on our site, for example information about prices, description or the availability of services and we may do so without first giving you notice of the changes. We will not, however, make any changes to the price, availability or description of any service after we have accepted an order to deliver the product to you.

Prices and payment

The service price is always the price indicated on the website when you place your order. The price does not include tax (where applicable).

Payments are processed through our online payment processor, PAYPAL. You understand that by making a purchase through our website, you are also agreeing to the terms and conditions of PAYPAL.

Refund Policy

We have a customer satisfaction guarantee.  If at any time after subscribing and prior to the cut off period of registration or us doing the matches for each round of Woolswap, you find that you are not satisfied with your subscription, please contact us to resolve prior to requesting a refund.

If you sign up to the yearly swap and are unable to participate in all of the 6 swaps within a 12 month period, any remaining swaps will be forfeited with no refund being given.

Our Intellectual Property

Woolswap owns the content on Woolswap.com.au including, but not limited to written content, products, services, text, photographs, illustrations, images, designs, graphics, files, information, instructions, principles, downloadable publications, downloadable products, sounds, music, sales copy, advertising copy, website layout, website design, any and all derivative works or enhancements of the content, the compilation, assembly and arrangement of the copyrightable material on this site, and all intellectual property rights to the Content, including derivative works enhancements compilations assembly and arrangements, unless otherwise expressly stated on the site. By accessing or using the Site and/or purchasing our services, you do not acquire any right title or interest in the Site or our Content.

Your purchase of services from Woolswap.com.au shall not be construed as granting you a license or right to use Woolswap’s trademarks, service marks, logos, slogans or tagline.

Your Use of Our Products

You understand and agree that the information and content contained in the digital services sold on woolswap.com.au are intended for your personal use only, and may not be sold, tape-recorded, videotaped, shared, taught, given away, or otherwise divulged without the express written consent of Woolswap.

Liability and Indemnification

To the extent permitted by law, Woolswap shall not be liable to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to this website or your purchase of our digital services, including, but not limited to, loss or damage you might suffer as a result of:

  • errors, mistakes or inaccuracies on the website;
  • you acting, or failing to act, on any information contained on or referred to on the website and/or any linked website;
  • personal injury or property damage of any kind resulting from your access or use of the website;
  • any unauthorized access to or use of the websites secure servers;
  • any interruption or cessation of transmission to or from the website;
  • any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through the website by any third party; and/or
  • the quality or fitness for any purpose of any linked sites.

Except as expressly provided in these terms, and to the fullest extent allowed by the law, Woolswap will not be liable for any direct, indirect, special, incidental or consequential damages arising out of your access to or use of the website.

You will at all times indemnify Woolswap including our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you arising from any claim, demand, suit, action or proceeding by any person against you where such loss or liability arose out of, in connection with or in respect of your conduct or breach of these terms.

Personal information

Our collection and use of your personal information will be carried out subject to the terms of our Privacy Policy.

General terms

This TOS Agreement is governed by and shall be construed in accordance with the law without reference to its conflict-of-law provisions.

Entire agreement

This TOS Agreement constitutes the entire agreement between Woolswap and you with respect to your purchase of products from this website, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Woolswap with respect to this website.

A printed version of this TOS Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based on or relating to this TOS Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Electronic Communications and Electronic Signatures 

You agree to be bound by any affirmation, assent, or agreement you transmit through this website, at any the point in which you click on an “I agree,” “I consent,” or other similarly worded “button” or entry field with your mouse, keystroke, or another computer device, or when you enter your credit card information to complete your purchase, your agreement or consent will be legally binding and enforceable and the legal equivalent of your handwritten signature.


You are required to be kind and courteous to your Woolswapper that you are matched up with, regardless of age, ethnicity/race, gender, sexual orientation or any other social personal characteristics.

We will not tolerate hate speech or inappropriate behaviour towards marginalized groups.  We will do everything in our power to ensure this space within Woolswap is safe for ALL of our participants and we will not hesitate to ban offenders from participating if we need to.